Why Things Suck: Culture and Infrastructure

September 03, 2009

Posted in Higher Ed.

If people want to do something great but don’t have the tools, support, processes, or resources, that’s an infrastructure problem.

If people don’t want to do anything great, or change at all for that matter, that’s a culture problem.

Infrastructure is easy to create, but costs money and takes time. Culture is difficult to change, but doesn’t cost a dime.

If you have the right culture, the infrastructure will follow. The demand will drive investment, and the money will come.

The smart investment is in building the right culture.