Poor Service on Purpose?
I’ll have to go track down a photo of this place.
My friend Oak went to dinner at a restaurant here in the South Bend, Indiana area. He was telling us about it today when he turned to me and said, “you wouldn’t like it.”
Intrigued, I asked why he thought this. He explained that the restaurant had a sign on the wall stating that, in order to keep costs down, service may be slow but that their food was worth the wait.
Now on the surface, this made me mad. The owners are saying that they are fine with delivering poor service just to save money. But the last part of the notice made me think: if you’re up front about the service, and your customers are willing to accept it, I don’t mind so much. Two reasons:
1. Managing expectations – if customers know what to expect, they’re more satisfied because they get it. In fact, if service is better, they’ll likely be impressed.
2. Making up for it elsewhere – the food is excellent. People go out of their way to find quality, and this is a perfect example.
Now it turns out the restaurant that Oak went to was Papa Joe’s – one of my mom’s favorite places. I’ve heard her rave about the food for so many years now that I can see that service isn’t always number one.